Frequently Asked Questions
When will I receive my order?
You will receive your order in 5-7 working days after the dispatch depending on the location in India.
Do you offer customization?
Currently, we don't offer custom designs for our jewellery pieces. However, we have a wide range of trendy and unique designs that cater to various styles and preferences. Keep an eye out for new collections and exclusive designs!
What's your return and exchange policy?
We offer a 2 days return and exchange policy for most of our items. if you have received a Damaged / Tampered / Wrong products , then your order will be eligible for Return and Exchange, please contact us within 42 hours to initiate a return or exchange. Items must be in their original condition, unworn, and with tags still attached. No Complaint will be considered without an Unboxing Video.
For more detail please Refer to Return and Exchange page
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure prompt shipping. If you need to make changes or cancel an order, please contact us as soon as possible. If your order hasn't been shipped yet, we will do our best to accommodate your request.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Check the shipping policy page for details on eligibility and promotions.
What Is the Shipping Cost?
Shipping cost is Rs.80/-
Do you ship to international addresses?
Currently, we only offer shipping within India. We do not ship to international addresses at this time. We apologize for any inconvenience and hope to offer international shipping in the future.
Sold Out Item? When Will It Be Restocked?
If an item is sold out Email us on support@devikajewels or WhatsApp us with a picture of the item to ask about availability and estimated making time.
Follow our Instagram handle and check our stories for daily updates and special offers. We often provide updates on restocked items and new arrivals through our Instagram stories.
How do I track my order?
Once your order is processed and dispatched, you will receive an email or SMS from the courier company containing a tracking link. You can use the link to track the status and location of your order.
How can I contact customer support?
You can contact our customer support team through this link [Contact Us page] or by emailing us directly at [support@devikajewels.com]. You will get respond within 24-48 hours on business days.